Help desk, IT support, and technology projects for small businesses across Northern Virginia.
From a two-person office to a growing 50-person team, you get a real help desk to call when something breaks—and engineers who head off the next problem before it happens.
Based in Herndon, VA · onsite across Northern Virginia & the DMV
Priced by device, not headcount · No call center · No long-term lock-in
A Northern Virginia help desk, one monthly price.
Your team gets one place to call. We look after computers, Microsoft 365 or Google Workspace, security, backups, and networks — so the little technology problems stop landing on the owner’s desk.
Get the job done right, once.
Something to install, move, replace, or finally fix? We scope it, give you a clear price, and run it start to finish. You do not have to become a monthly client first.
You should not need fifty employees to get serious tech support. We are built around the small offices, practices, shops, and owner-led companies that bigger IT providers tend to overlook.
Our sweet spot is one to twenty employees, with support up to about fifty. No minimum head count.
No tiers to climb. Whoever picks up the phone is someone who can fix the problem.
Based in Herndon. Most fixes are remote because that is faster — when it needs hands, we are close.
Computers, cloud, Wi‑Fi, security, phones, cameras, and websites do not live in separate universes.
All of it from the same senior engineers — covered by monthly support, or quoted as a standalone project.
Northern Virginia help desk, computers, servers, onboarding, and patching.
Endpoint protection, MFA, email security, and recovery we have tested.
Microsoft 365, Google Workspace, and Azure — migrated and administered.
Business Wi‑Fi, UniFi, structured cabling, firewalls, and buildouts.
VoIP, conference rooms, door access, and signage, installed locally.
Websites, integrations, automation, and AI that earns its keep.
Trusted by professional offices, healthcare practices, contractors, retail, hospitality, and other small businesses across Northern Virginia.
From Wi‑Fi to WTF, we’ve probably seen it.
When something goes wrong you should know who to call, and you should not have to explain your business from scratch every time.
You also should not have to decode a proposal full of acronyms to find out what something costs. That is the company we have built: the IT department for businesses too small to have an IT department.
Real engineers. Clear answers. Local when you need us.
That’s normal. Start wherever you are.
Computers, email, printers, Wi‑Fi, security alerts — or you are tired of being the person everyone asks.
Talk about ongoing supportMoving offices, replacing Wi‑Fi, installing cameras, migrating Microsoft 365, or cleaning up years of accumulated IT.
Tell us what you are planningSend it to an engineer. We will tell you what we would do — including when the answer is that you do not need us.
Ask an engineerWe are based in Herndon, VA, and cover Northern Virginia and the greater DMV — onsite when a problem needs hands on it, remote when that is faster.
Also covering Northern Virginia · Loudoun County, VA · Fairfax County, VA · Prince William County, VA · Fredericksburg, VA · Washington DC · Montgomery County, MD · Prince George’s County, MD · Howard County, MD · Baltimore, MD.
View our full service areaYes—that's specifically what we're built for. There is no large-company minimum, and we regularly work with owner-operated and very small businesses. Our best work happens between one and twenty employees; above roughly fifty people we usually work alongside internal IT instead of replacing it.
No. Managed IT is there for businesses that want ongoing support, but project work can be completely standalone—office moves and new suites, cabling and Wi‑Fi, phone systems, cameras and door access, conference room AV, server room cleanups, and Microsoft 365 or Google migrations. Plenty of clients start with a project and add monthly support later; plenty never do, and that's fine.
Yes. We're based in Herndon, so Reston, Fairfax, Chantilly, Centreville, Sterling, Ashburn, Tysons, and Vienna are a short drive for walkthroughs, installs, cabling, and anything that can't be fixed over a wire. Most everyday support is handled remotely because it's faster.
Yes—that is the day-to-day of managed IT for us. Your team emails, chats, or calls, and a senior engineer picks it up. Most help desk work is remote because it is faster. When something needs hands on a desk or a rack, we come onsite across Northern Virginia.
A help desk your whole Northern Virginia team can actually reach, plus computers and devices, Microsoft 365 or Google Workspace, cybersecurity, patching, monitoring, backups, and vendor coordination. We spell out exactly what is covered before you sign anything.
Managed support is priced by the devices we manage rather than by headcount. The base plan is $429/month and covers your router or firewall plus the first ten managed devices with unlimited remote support; anything beyond that is charged at published tier rates, and servers are priced separately. Projects are scoped and quoted fixed-price before work begins. Our managed IT cost calculator gives you a real number before you talk to anyone.
We're a Northern Virginia managed IT services provider (MSP) for small businesses. Two things: a flat-rate monthly help desk and IT support plan (devices, email, security, backups) and one-time IT projects (office moves, structured cabling and Wi‑Fi, phones, AV, cameras, server rooms, cloud migrations). Cybersecurity, HIPAA-aligned healthcare IT, CMMC readiness, fractional CTO work, and AI integration come from the same team.
Yes, once the basics are solid. We build AI around your own information (customer records, files, how-tos), set it up with the right permissions and spending limits, and roll it out with a plan—an assistant that answers questions, paperwork that fills itself in, tools that finally talk to each other. It's a capability, not a prerequisite: most clients hire us for support and projects first.
Yes. We help practices implement HIPAA-aligned technical safeguards—access control, encryption, logging, backup and recovery discipline, and vendor review—paired with your policies and BAAs. We are an IT partner, not a law firm; your compliance counsel defines legal obligations.
Our office is at 13873 Park Center Rd, Suite 184, Herndon, VA 20171. From there we serve the greater DMV—Northern Virginia (Loudoun, Fairfax, Arlington, Prince William, and the rest of NoVA), Washington DC, and Maryland (Montgomery County, Prince George’s County, and up to Baltimore), plus Northern Virginia south to Fredericksburg. We are a Northern Virginia shop, not a statewide Virginia vendor covering Richmond or the rural parts of the state. Remote-first IT support everywhere we cover; local engineers for onsite surveys, installs, and projects.
Same parent company, same engineers, same phone. Knockout is the structured MSP plan — published pricing and a help desk as the main product. Biz-Focus is managed IT and networking with no long-term contract.
Tell us what is going on. You will hear back from someone who understands the technology—not a sales call center.
Answer a few scoping questions and send it over. A senior engineer replies, and a short call gets confirmed by email—no hard sell.
