Question 1

What does Knockout Networks do?

Accepted Answer

We're a Northern Virginia managed IT services provider (MSP) for small businesses. Two things: flat-rate monthly IT support (help desk, devices, email, security, backups) and one-time IT projects (office moves, structured cabling and Wi‑Fi, phones, AV, cameras, server rooms, cloud migrations). Cybersecurity, HIPAA-aligned healthcare IT, CMMC readiness, fractional CTO work, and AI integration come from the same team.

Question 2

How much does managed IT support cost?

Accepted Answer

Monthly Care is custom monthly pricing based on your team size, devices, and what you already run—quoted after a short call. Projects are fixed-price after a walkthrough. Fractional CTO work runs on flexible monthly retainers sized to how much guidance you need. Every number is in writing before work starts, and there are no seat minimums. Our managed IT cost calculator gives you a ballpark before you talk to anyone.

Question 3

Can you do a one-time project without a support contract?

Accepted Answer

Yes. Office moves and new suites, cabling and Wi‑Fi, phone systems, cameras and door access, conference room AV, server room cleanups, and Microsoft 365 or Google migrations are all available as fixed-scope projects. Plenty of clients start with a project and add monthly support later—plenty never do, and that's fine.

Question 4

What size business is the best fit?

Accepted Answer

One to fifty employees, and our best work happens between one and twenty—owner-run teams with no in-house IT, or one person carrying IT on top of another job. Above roughly fifty seats we usually work alongside internal IT instead of replacing it.

Question 5

Do you come onsite, or is it all remote?

Accepted Answer

Both. We're based in Herndon, so Reston, Fairfax, Chantilly, Centreville, Sterling, Ashburn, Tysons, and Vienna are a short drive for walkthroughs, installs, cabling, and anything that can't be fixed over a wire. Day-to-day support is remote-first because it's faster.

Question 6

Do you build and integrate AI for small businesses?

Accepted Answer

Yes, once the basics are solid. We build AI around your own information (customer records, files, how-tos), set it up with the right permissions and spending limits, and roll it out with a plan—an assistant that answers questions, paperwork that fills itself in, tools that finally talk to each other. It's a capability, not a prerequisite: most clients hire us for support and projects first.

Question 7

Do you support HIPAA-aligned healthcare IT?

Accepted Answer

Yes. We help practices implement HIPAA-aligned technical safeguards—access control, encryption, logging, backup and recovery discipline, and vendor review—paired with your policies and BAAs. We are an IT partner, not a law firm; your compliance counsel defines legal obligations.

Question 8

Which areas do you serve?

Accepted Answer

Based in Herndon, Virginia, we serve the greater DMV—Northern Virginia (including Loudoun, Fairfax, and all of NoVA), Washington DC, and Maryland (including Montgomery County and surrounding suburbs, Prince George’s County, and up to Baltimore), plus Virginia south to Fredericksburg. Remote-first IT support everywhere we cover; local engineers for onsite surveys, installs, and projects.

Question 9

Are you the same team as Biz-Focus / Technical Knockout?

Accepted Answer

Yes. Knockout Networks is the rebrand of Biz-Focus, with roots going back to Technical Knockout. Same senior engineers and DMV roots—sharper focus on managed IT, security, and AI for small businesses.

Where we show up in person.

Herndon & Reston

Chantilly & Centreville

Fairfax

Sterling & Ashburn

Tysons & Vienna

Remote support across the DMV, onsite work from Herndon

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